Frequently Asked Questions

Our preferred route is a constructive agreement. We are bringing owners together so JLR can understand the range of owner priorities and shape a fair offer that works for as many people as possible.

We want to reach that outcome promptly, before Jaguar's next vehicle launch, so owners and JLR can be part of a positive way forward.

The immediate focus is I-PACE traction battery faults, recall and customer notice work, warranty uncertainty, and inconsistent owner support. We are keeping the public launch simple, but those issues explain why owners need to organise now.

No. Forums are useful places to exchange experiences. This group has a different job: to understand what owners need, represent those views clearly, and pursue a fair and consistent outcome.

No. Joining this group does not make you a party to any legal claim. We are an informal owners' advocacy group. Our primary goal is to organise owners and engage constructively with JLR for fair outcomes.

Other routes may be considered if constructive engagement fails. Any future legal proposal would be explained separately, and each owner would choose whether to take part.

Yes. We have legal counsel within the group to help test the process and understand options. That expert input supports a credible constructive approach.

It does not mean the group is currently running litigation or that joining creates legal representation. If any future legal route were proposed, it would be explained separately and would require each owner to choose deliberately.

Yes. The group cannot stop individual owners from taking their own advice or pursuing their own consumer-rights routes. The purpose here is different: to keep the collective approach aligned, professional, and useful when speaking to JLR.

No. We are advocates for I-PACE owners, not a campaign against JLR. We believe a constructive, evidence-led approach is more likely to produce results — and is better for the I-PACE community and for confidence in the car — than an adversarial stance.

We want JLR to do the right thing. We organise to make it easier for them to do so, and harder for individual concerns to be ignored.

No. Full VINs, email addresses, names, and registration numbers are never published. Our public evidence dashboard shows only anonymised, aggregate statistics.

If you provide a VIN, it is processed server-side using an HMAC with a secret key. The full VIN is not stored; only the HMAC and final six characters are kept for deduplication and member-facing reference.

For launch, we only ask for your name, email address, contact consent, and confirmation that joining is not a legal claim. We will not sell, rent, or share your personal data with third parties without your permission.

If we later ask for vehicle details or structured evidence, we will explain what is needed, why it is useful, and how it may be used before you choose whether to provide it.

See our Privacy Policy for full details.

Yes, but this is a UK-led initiative. Any approach to JLR, and any later legal representation if it were ever proposed, would be scoped around the relevant UK market and legal position.

Owners elsewhere can register interest so we understand the wider picture. We may keep that information separate or share learning with another regional group if one forms.

The main recalls we are tracking are:

• H441 — related battery campaign
• H448 — related battery campaign
• H570 — HV battery software and hardware recall
• H571 — related recall campaign
• H572 — related recall campaign

If you have received recall correspondence or have had recall work carried out, we would like to know about it through the vehicle data form.

State of Health (SoH) is a measure of a battery's capacity relative to its original design capacity. A new battery has 100% SoH. As batteries age and degrade, SoH falls.

For the I-PACE's 90 kWh battery, a lower SoH means reduced real-world range. JLR has not publicly defined what level of degradation triggers warranty consideration, which is one reason we collect SoH data systematically.

Yes. At launch we are only asking owners to register with their name and email address. If we later need vehicle details to support a specific report or proposal, we will explain what is needed and ask separately.

Because inconsistency is itself a problem. If some owners receive suitable loan cars, prompt parts, and fair goodwill while others receive nothing — that is important to document.

Structured data on loan car provision, delays, goodwill payments, and out-of-pocket costs helps us demonstrate the full impact of battery issues on owners' lives, and makes the case for consistent treatment across the fleet.

Each submission is assigned a verification level:

• Self-reported — owner's own statement, no documents supplied
• Document supplied — owner has uploaded supporting paperwork
• Reviewed — an organiser has reviewed the submission and documents
• Duplicate-checked — confirmed not a duplicate entry
• Excluded from public statistics — flagged as incomplete or inconsistent

See our Methodology page for full details.

Sign-in (via Firebase Authentication) allows you to access a member dashboard, see your own submissions, and helps us prevent duplicate and fraudulent entries.

You can browse public pages — the evidence dashboard, methodology, FAQ, updates — without signing in. Sign-in is only required to submit vehicle data or access member features.