Frequently Asked Questions

No. Joining this group does not make you a party to any legal claim. We are an informal owners' advocacy group. Our primary goal is to collect structured evidence and engage constructively with JLR for fair outcomes.

Legal action — through consumer rights bodies, small claims courts, or otherwise — remains a possible alternative if constructive engagement fails. We hope it will not be necessary. A constructive resolution is always our preferred outcome.

No. We are advocates for I-PACE owners, not a campaign against JLR. We believe a constructive, evidence-led approach is more likely to produce results — and is better for the I-PACE community and for confidence in the car — than an adversarial stance.

We want JLR to do the right thing. We organise to make it easier for them to do so, and harder for individual concerns to be ignored.

No. Full VINs, email addresses, names, and registration numbers are never published. Our public evidence dashboard shows only anonymised, aggregate statistics.

In future backend systems, VINs will be processed using a one-way cryptographic hash with a secret key — not stored or published in plain text — to allow deduplication without exposing owner data.

Only with your explicit consent. We may include anonymised aggregate data in reports to JLR if you consent to that. We will not sell, rent, or share your personal data with third parties without your permission.

See our Privacy Policy for full details.

Yes. I-PACE owners from any country are welcome. Battery and recall issues are not limited to the UK. We aim to collect data from across the global I-PACE fleet. The recalls listed (H570/H571/H572) are international campaigns.

The main recalls we are tracking are:

• H570 — HV battery software and hardware recall
• H571 — related recall campaign
• H572 — related recall campaign

If you have received recall correspondence or have had recall work carried out, we would like to know about it through the vehicle data form.

State of Health (SoH) is a measure of a battery's capacity relative to its original design capacity. A new battery has 100% SoH. As batteries age and degrade, SoH falls.

For the I-PACE's 90 kWh battery, a lower SoH means reduced real-world range. JLR has not publicly defined what level of degradation triggers warranty consideration, which is one reason we collect SoH data systematically.

Yes. You can join the group, stay informed, and contribute to the community without submitting vehicle data. However, vehicle data is what gives our evidence base its credibility. If you have had battery work, recall appointments, or other relevant experiences, your structured data makes our collective position stronger.

Because inconsistency is itself a problem. If some owners receive suitable loan cars, prompt parts, and fair goodwill while others receive nothing — that is important to document.

Structured data on loan car provision, delays, goodwill payments, and out-of-pocket costs helps us demonstrate the full impact of battery issues on owners' lives, and makes the case for consistent treatment across the fleet.

Each submission is assigned a verification level:

• Self-reported — owner's own statement, no documents supplied
• Document supplied — owner has uploaded supporting paperwork
• Reviewed — an organiser has reviewed the submission and documents
• Duplicate-checked — confirmed not a duplicate entry
• Excluded from public statistics — flagged as incomplete or inconsistent

See our Methodology page for full details.

Sign-in (via Netlify Identity) allows you to access a member dashboard, see your own submissions, and helps us prevent duplicate and fraudulent entries.

You can browse public pages — the evidence dashboard, methodology, FAQ, updates — without signing in. Sign-in is only required to submit vehicle data or access member features.